Last updated: 7/25/2026
These Terms of Service ("Terms") govern your access to and use of Snippa (the "Service"), which is operated by Techficient Solutions Ltd, a company registered in England and Wales (company number 16289934) with its registered office at 1 West End Manors, The Copse, Guisborough, United Kingdom, TS14 6BF ("we", "us", "our"). Snippa is a trading name of Techficient Solutions Ltd. By creating an account or using the Service you agree to these Terms.
Snippa provides multi-tenant appointment scheduling, customer records, payment collection, messaging, and related business management tools for appointment-based businesses ("Shops"). Access is invite-only: an existing administrator or Shop owner must invite you.
You are responsible for the confidentiality of your login credentials and for all activity under your account. Roles (owner, manager, staff) determine what you can see and change. Two-factor authentication is available and strongly recommended for Shop owners.
Shop owners subscribe to Snippa on a per-staff-seat basis, billed monthly by our payment processor (Stripe). Your seat allowance limits how many active staff members you can have. Fees are non-refundable except where required by law. You may cancel at any time from the Subscription page or Stripe billing portal; cancellation takes effect at the end of the current billing period.
Where enabled by the Shop, customers may be required to pay a deposit by card at booking time. Deposit payments flow directly from the customer to the Shop via the Shop's own connected Stripe account; Snippa does not hold or route those funds. Refund and no-show policies are set by the Shop.
You must not misuse the Service — for example by sending unlawful, harassing, or spam content via our messaging tools, attempting to break authentication or tenant isolation, scraping other tenants' data, or reselling access without written permission.
You retain ownership of the data your Shop enters into the Service (customers, appointments, services, etc.). We process that data on your behalf as described in our Privacy Policy. Shop owners may export their tenant's data at any time from Settings.
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Stripe, SMS providers, hosting), and force-majeure events may cause downtime. We are not liable for lost bookings or revenue arising from outages.
You may cancel your subscription at any time. We may suspend or terminate access for breach of these Terms, non-payment, or misuse. Following termination we retain data for a limited period so you can request an export, then delete it.
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
We may update these Terms. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms? Contact Techficient Solutions Ltd at support@snippa.co.uk, or by post at 1 West End Manors, The Copse, Guisborough, United Kingdom, TS14 6BF.